Privacy Policy

Last Updated: September 1, 2026

At MithilaBazar, we respect your privacy and are committed to protecting the personal information you share with us while using our website and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or purchase from mithilabazar.com.

1. Who We Are

MithilaBazar is an online shopping platform offering products such as food, grocery, traditional, and cultural products.

Website: mithilabazar.com

For privacy-related questions or requests, you can contact us through our customer support channels.

2. Information We Collect

When you use our website, create an account, or place an order, we may collect information such as:

Name
Email address
Phone/mobile number
Billing address
Shipping/delivery address
Order details
Account/login information
Payment-related information necessary to process your order
Information you provide when contacting customer support
Photos or videos submitted for refund, return, or replacement requests

We only collect information that is reasonably necessary to provide and improve our services.

3. How We Use Your Information

We may use your information to:

Process and deliver your orders
Manage your customer account
Communicate with you about your orders
Send order confirmations and updates
Provide customer support
Process refunds, returns, and replacements
Prevent fraud, spam, and unauthorized activity
Improve our website, products, and services
Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our services without appropriate notice or consent where required.

4. Order and Payment Information

When you place an order, we need certain information such as your name, phone number, email address, billing details, and shipping address to process and deliver the order.

For online payments, payment-related information may be processed by the applicable payment gateway or payment service provider. MithilaBazar does not intend to store complete card, UPI, or banking credentials on its own website unless specifically required and securely supported by the relevant payment service.

For Cash on Delivery (COD) orders, we use the information provided during checkout to process and deliver your order.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used to:

Keep products in your shopping cart
Maintain your login session
Remember certain website preferences
Support checkout functionality
Understand how visitors use our website
Improve website performance and security

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website or checkout functionality.

6. Customer Accounts

If you create an account on MithilaBazar, we may store the information you provide, such as your name, email address, phone number, and account details.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

7. WhatsApp and Customer Support

If you contact MithilaBazar through WhatsApp or another customer-support channel, we may receive and retain the information you provide, including your phone number, messages, order details, and photos/videos submitted for customer support.

This information may be used to respond to your request and process refund, return, replacement, or order-related issues.

WhatsApp is a third-party communication service and its own privacy policies and terms may also apply.

8. Sharing Your Information

We may share necessary information with trusted service providers when required to operate our website and fulfill your orders, including:

Shipping and delivery partners
Payment gateways and payment service providers
Website hosting and technical service providers
Email or communication service providers
Security and spam-prevention services
Professional or legal advisers where necessary

We only share information that is reasonably necessary for the relevant purpose.

We may also disclose information when required by law, legal process, or government authorities.

9. Third-Party Services

Our website may use third-party services such as payment gateways, shipping services, analytics, security tools, social-media services, or embedded content.

These third parties may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services when applicable.

10. Embedded Content

Pages on our website may contain embedded content such as videos, images, maps, social-media content, or other third-party services.

Embedded content from other websites may behave in the same way as if you had visited those websites directly. These third parties may collect information, use cookies, or track your interaction according to their own policies.

11. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

12. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, security, dispute resolution, and legal or regulatory requirements.

Order and transaction-related information may be retained for an appropriate period to maintain business and legal records.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is being used
Withdraw consent where processing is based on consent, where applicable

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

14. Children’s Privacy

MithilaBazar’s services are not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact MithilaBazar through our customer support channels.

WhatsApp: +91 8893055050
Support: +91 8893055050

MithilaBazar
Our Mithila, Our Identity.