MithilaBazar – Our Mithila, Our Identity
At MithilaBazar, we are committed to providing our customers with quality products and a satisfactory shopping experience. We carefully pack and dispatch every order. However, if you receive a damaged, defective, tampered, or incorrect product, please contact us within the specified time period.
1. Damaged or Tampered Products
If your order arrives damaged, opened, tampered with, leaking, or in an unusable condition, please contact us within 7 days of delivery via WhatsApp.
Customers are requested to take clear photographs and, wherever possible, a video of the package and product at the time of opening.
2. Wrong Product
If you receive a product that is different from the product you ordered, please contact our customer support team immediately and provide your Order ID along with clear photos/videos of the product received.
After verification, we may offer a replacement or refund, depending on product availability and the nature of the issue.
3. Refund or Replacement Request
To request a refund or replacement, customers must provide:
- Order ID
- Clear photos of the product and packaging
- Video of the unboxing, if available
- A brief description of the issue
All requests must be submitted via WhatsApp within 7 days of delivery.
4. Food & Grocery Products
Due to hygiene, food-safety, and quality reasons, food and grocery products are generally non-returnable and non-exchangeable.
However, refund or replacement may be considered in cases where the product is:
- Damaged during delivery
- Tampered with or opened
- Defective or unusable
- Incorrectly delivered
Such cases will be subject to verification and approval by our team.
5. Non-Returnable Products
Products that have been used, consumed, altered, damaged after delivery, or returned without prior approval may not be eligible for refund or replacement.
We reserve the right to decline a request if the reported issue cannot be verified or does not fall under our refund/return conditions.
6. Verification
All refund and replacement requests will be reviewed and verified by our team before approval.
Customers may be asked to provide additional photos, videos, or other information necessary to verify the issue.
7. Refund Method
Once a refund is approved, the refund will generally be processed to the original payment method, wherever applicable.
For Cash on Delivery (COD) orders, we may request the customer’s bank/UPI details to process an approved refund.
8. Refund Processing Time
After approval, the refund may take a few business days to reflect in your account, depending on the bank, UPI service, payment gateway, or other payment service provider.
9. Return / Replacement Shipping
Where a return or replacement is approved due to a damaged, defective, tampered, or incorrect product, MithilaBazar may arrange or provide instructions for the return/replacement as applicable.
Customers should not send any product back without receiving confirmation from our support team.
10. Order Cancellation
Cancellation requests should be made as early as possible. Once an order has been shipped or dispatched, cancellation may not be possible.
If you have any questions regarding cancellation, return, replacement, or refund, please contact our support team.
Refund & Return Support
WhatsApp: +91 8893055050
WhatsApp / Support: +91 8893055050
MithilaBazar
Our Mithila, Our Identity.